For more than six decades, Roy Robinson has been a vital part of the local community, focusing on building lasting relationships with customers and employees alike.
After stints in the Merchant Marines and working as a sailor after the war, Roy A. Robinson put down roots in the Pacific Northwest. In 1958, he founded his family-oriented dealerships with the desire to provide an exemplary experience for both customers and employees – and decades later, that passion for excellence continues.
Roy Robinson Chevrolet, Subaru and RV Center in Marysville strives to be the best in every area of the car industry, providing an exceptional customer experience, an enjoyable place to work, and strong support for the community, including nonprofit organizations.
“As employees, we really appreciate the family we work for, and that we get to work for a company that truly respects their employees and their families,” explained General Sales Manager Robb McCalmon. “Not to mention their deep involvement in our local community. It gives us pride to know that we get to be part of a company that helps and supports the community the way that Roy Robinson does.”
Roy Robinson’s mission is simple: when a customer leaves their store, they want their experience to be so good that there’s no question that they’ll return. And this applies to every customer, whether they have two legs or four.
Subaru has long been known as the vehicular choice of dog owners – and dogs would choose them, too, if they could. “We love our customers’ dogs at Roy’s,” Robb said with a laugh. “They are always welcome here. Heck, we even have Beans, an employee’s poodle who goes on dealer trade drives to other dealers in the area.”
According to his owner, Al, Beans is quite the co-pilot. Over the years, the rather dignified poodle with a curly blond coif has logged in more than 100,000 miles in Subarus. Beans was delighted to accompany Al to Steven’s Pass this winter, gazing out the passenger window of the all-new Subaru Ascent as the nimble SUV navigated through the snow.
The Ascent, which made its debut on the automotive scene in 2018, has proven to be a popular choice for drivers seeking power, fuel economy, comfort, composed handling, a smooth ride, and stylish design. The 2019 Ascent is the biggest Subaru vehicle to date, offering more interior room while not sacrificing the nimble, peppy handling that Subarus have become famous for. The Ascent is also a Car and Driver Editor’s Award Winner and a 2018 IIHS Top Safety Pick.
Roy Robinson is proud to be part of a company whose vehicles are award-winning and whose retailers believe in making the world a better place. Subaru’s Love Promise is its vision of respecting all people, and it’s a commitment to show love and respect to make a positive impact in the world. The Subaru Love Promise Community Commitment partners with community nonprofits and charities, serving and supporting the causes and passions that are nearest and dearest.
Roy Robinson Subaru has won the Love Promise Customer Commitment Award several times, most recently in 2018. “This award nationally recognizes Subaru retailers who demonstrate excellence in all areas of customer-focused performance,” Robb explained. “It highlights exceptional customer service that builds lifelong relationships with Subaru owners.”
Roy Robinson proudly supports M-Dog and the Everett Animal Shelter and their newest partnership is with Save A Mutt.
“This past October, we hosted a pet adoption event at the dealership and had over 100 people show up,” Robb said. “Every dog who attended the event found a new home.”
To learn more about Roy Robinson Chevrolet, Subaru and RV Center in Marysville, visit their website here.